Frequently Asked Questions

Every item is thoroughly inspected and authenticated by our expert team before listing.

Yes! Every purchase comes with our Certificate of Authenticity. Where available, we also include original receipts, dustbags, and authenticity cards.

We specialize in Louis Vuitton, Gucci, Chanel, Saint Laurent (YSL), Prada, Valentino, Fendi, Hermès, Dior, and other top luxury brands.

We only accept items in excellent to like-new condition. Each item is graded and the condition note is clearly displayed on the product page.

We ship to all 50 states. Orders over $2,000 ship free. All items are carefully packaged and insured.

Every item is wrapped in acid-free tissue paper, placed in a luxury box, and shipped in a discreet outer box. All shipments are fully insured for the purchase price. Every order includes a handwritten thank-you note. Plus, we include care instructions and authentication details.

Most orders ship within 1–2 business days. Standard delivery takes 3–5 business days. Express shipping (1-2 days) is available at checkout for an additional fee.

Currently, we ship only within the United States. We're working on expanding internationally soon!

Absolutely! Once your order ships, you'll receive a tracking number via email.

We accept returns within 7 days of delivery. Items must be in the same condition as shipped. Final sale items are clearly marked.

Please contact us within 48 hours of delivery with photos of the damage and packaging. We will work with you to resolve the issue promptly — replacement or refund.

Final sale items are clearly marked on their product pages (typically items marked down 40% or more). All other items are covered by our 7-day return policy.

Once we receive and inspect your return, refunds are processed within 3-5 business days.

Yes! We accept luxury items on consignment. Contact us via email or phone with photos and details of your pieces for a free evaluation. We offer competitive consignment rates.

We accept Louis Vuitton, Gucci, Chanel, Hermès, Prada, Saint Laurent, Dior, Fendi, Valentino, Bottega Veneta, Celine, and other top-tier luxury brands. Items must be in excellent condition.

You send us photos of your items. We evaluate and agree on a price. You ship the item to us (insured). When it sells, you receive a percentage of the sale price. It's that simple!

Consignment rates vary based on the item's value and condition. Typically, sellers receive 50-70% of the final sale price. Contact us for a specific quote.

We pay via PayPal, Venmo, or check within 7 days of the item selling.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Venmo, Apple Pay, and Google Pay. All payments are processed securely.

Yes! We offer a 30-day layaway plan with 25% down. Contact us to set up a layaway arrangement.

Absolutely. Our payment processing is PCI-compliant and uses industry-standard SSL encryption. We never store your full payment details.

We partner with Klarna and Afterpay to offer buy now, pay later options at checkout.